Delivery & Returns
Delivery times and prices vary from country to country. If there is more than one option in your area, you’ll be given a choice of delivery options before you finalise your order.
We do our best to meet all delivery times, but sometimes there might be delays. If your parcel is delayed, we will keep you updated as much as we can. For more info on shipping and delivery, get in touch with our Customer Services team.
RETURNS AND REFUNDS
We hope you and your little one, love our shoes as much as we do, but sometimes it just doesn’t work out. We’re here to help you find your perfect fit, color and style.
To initiate your return or exchange, please email us at firstname.lastname@example.org with your name, order number, contact info and reason for your return. We’ll reach out with return instructions shortly.
Return policy for items purchased online at shop.oldsoles.com.au:
- You may return full-price items for a refund. Items must be returned in their original, unworn condition along with their shoebox.
- We will not accept returns on items that have been worn, used, soiled or intentionally damaged. When trying on shoes, please do so on a soft clean surface so as not to mark them.
- All sale items are final sale and cannot be returned. Exchanges on sale items will be reviewed on a case by case basis depending on product availability.
- We do not accept returns on items that have been purchased through one of our stockists.
- All returns are carefully inspected upon arrival. If your return does not meet our guidelines, it will be shipped back to you.
- Items must be returned within 30 days of receiving your order.
- You are responsible for the shipping cost for your return or exchange.
- Refunds will be made in the form of your original payment, minus the shipping cost. We cannot refund any shipping or customs charges.
- To help process your refund or exchange quickly, please include the original invoice that came with your shipment.
Returns and exchanges are only valid on purchases made online at shop.oldsoles.com.au
Stay In The Loop On Special Deals & Insider Info.